However, it’s absolutely critical that you know who is really doing the work for your business.
When you start your search for a virtual worker, you may find yourself looking at various websites of people that tell you all the great things he is going to do for you. And when you go through the interview, you’ll talk to the person whose photo may be on that website, and you’ll have discussions about what he can do and will do.
And you end the conversation feeling good. And you hire this person. But who did you hire?
It’s possible that you hired just one person - the one on the site. But, it’s also very possible that that person is just a face to talk to, and your work is going to be outsourced to someone in another state or country. This is a problem.
You didn’t interview the outsource. You didn’t know the outsource existed. You thought you were hiring a specific person with specific skills. Now you don’t know what it is you’re getting for a worker.
This happens more often than you think in business, especially nowadays when a lot of hiring is done via emails, websites and contract houses. I remember once, when I worked for a major corporation, we were hiring a programmer. A contract house had found someone, and several team members had done a phone interview with him. All was well and he was hired. Unfortunately, the person on the phone was not the person that showed up at our office. The person that showed up could not speak any English. That was a problem!
So, how do you know who will be doing your work? You have to ask. Truly, you need to find out who it is, and then request an interview with that person. It is important that you’re comfortable with that person. I have had several clients ask to speak to my team members - I’m perfectly okay with that. If that team member is doing the bulk of the work, that client needs to be in direct contact (and vice versa).
The virtual work environment needs to be open and honest so that you receive exceptional results every time.
If you’re thinking about hiring a virtual assistant, please contact us here at Your Gal Friday and we’ll talk about the best solutions for your business.