We're going to just say this right here: Customer service is EVERYTHING.
Excellent customer service makes for an excellent business. You need someone on the front lines, greeting your customers, answering their immediate questions, calming their fears and diffusing their anger. That's what customer service is all about.
Why have you set up a website and social media accounts when you have no one there responding to your customers? Give a live voice to your business and hire a Gal Friday to greet your current (and potential!) customers. The faster and more responsive customer service is, the happier your customers will be. And a happier customer is one that will come back, and tell her friends!
Excellent customer service makes for an excellent business. You need someone on the front lines, greeting your customers, answering their immediate questions, calming their fears and diffusing their anger. That's what customer service is all about.
Why have you set up a website and social media accounts when you have no one there responding to your customers? Give a live voice to your business and hire a Gal Friday to greet your current (and potential!) customers. The faster and more responsive customer service is, the happier your customers will be. And a happier customer is one that will come back, and tell her friends!