It was around 10:30 on a Saturday night and I was looking for some new software. Yes, that is my excitement for a Saturday night!
I came across a website that sold software that fit what I needed. I was browsing, did a slight scroll down, and read the big sale statement. And right there, in an exceptionally large font size - a spelling error. A very glaring error.
Some people would not have noticed. Those that would see it would just ignore it.
But not me.
I can’t move beyond it. So I do the only thing that I can do. I send them an email and point out the error.
And it strikes me as a bit funny. Because this is something I’ve done my whole life. And honestly, it usually isn’t met with much gladness by others. No one likes to have their mistakes pointed out.
Last month I emailed another website. They were selling a course, but the expiration date had already passed. Again, I emailed and let them know they needed to update it.
I’m not trying to be mean or critical. It’s just what I do. If there’s a mistake, I want to see it fixed. And I realize that people are busy and rushed, and those two things are a combination for making errors. We all get to that point.
And for these websites I come across, they’re going to get emails from me, and they are not going to like me.
But, if you’re one of my clients, you’re going to love that I do this. Because I’m going to do everything I can to make sure you look your best.
Why did you hire a virtual assistant? You needed help, right? You felt it was time to start building a team so that you could focus on the big picture of growing your business. You are in the midst of chaos, you’re becoming more and more disorganized. You are not a software guru.
You needed help.
But now...you’re in a fight with your VA. Every time she offers advice, a suggestion, an idea, you say no. You push back. You fight everything she’s trying to do for you.
You bring a virtual assistant on board to make things easy for you. To lighten your ever-growing load. And your VA is going to know how to do that for you in the best and most efficient way possible. Isn’t that what you wanted?
It’s so important that you are open to everything she’s trying to do for you. If you only ever use Notepad to take notes, or you put all of your notes into an email, she may suggest something better. If you put your entire to do list in an email and she says, let’s transition this to a spreadsheet, let her do it. She says, this way I can see the tasks clearly, one per line, and I can leave notes where you can see what the status is. And we can share this doc and you can continue to add to it. It’s a living document and it’ll make sure things aren’t getting lost in emails.
Your virtual assistant is offering you a good idea. It may be uncomfortable for you because you’ve never used a spreadsheet before, but you have to open yourself up to that. You cannot just keep doing what you’re doing because that’s the way you’ve always done it. That’s not a reason to do ANYTHING.
Just because it’s something you’ve always done doesn’t make it right or good. It just means that maybe you’re a little lazy or you’re horribly resistant to change. If you’re going to run your own business, you cannot be resistant to change. The world is changing around you. You have to kind of go along with it and grow with it.
I’m not saying that all VA ideas are going to be perfect or great, but give them a chance and maybe when you’re comfortable with a spreadsheet, you can work up to project tracking software like Asana or Basecamp or something else that will keep you even more organized. Especially if you’re adding more team members.
Quit pushing back. Quit fighting everything she’s trying to do for you. Otherwise, there’s no relationship, and you should let her go so she can help someone else.
25+ years of business experience. 12+ years of virtual experience.