You must think I’m nuts. Because I’m writing a blog about firing your virtual assistant. That goes against every sales and marketing text book out there.
Why would I - a virtual assistant - want to put that nugget of information into your head?
Because it’s important. Because it’s a fact of business when dealing with virtual assistants. Sometimes things just don’t work out and you need to know when it’s time to let someone go, even if that someone is me. (I hope it’s not me!)
In every Employer/VA relationship, there is a beautiful honeymoon that undoubtedly takes place. You, the employer, are desperate for help. The VA tells you all the wonderful things she can and will do for you. Life is going to be better just as soon as you send over the first payment.
Happiness! Joy! Relief!
Unfortunately, sometimes that happiness is short-lived. The honeymoon ends much too quickly. But you think that it’s just because it has only been a few weeks. Your VA is still learning your business. She’ll get better. She’s really busy and you know this. That’s why she’s not returning your message. You just haven’t trained her enough.
And in a matter of weeks, you tell yourself it’s you, and you need to do more, and things will change if only you…
No. Stop that thinking right now.
You get so desperate for help that you’re willing to keep moving down the wrong path with the wrong person. This doesn’t help you or your business in the long run. Deep down in your gut, you know this isn’t working out, but you just don’t want to go through this whole hiring process all over again. So you keep sticking to this person who is not helping you achieve your goals.
Okay, that’s a tough question. I won’t make you answer it, but think about it. What I want to show you are three red flags that will immediately tell you your VA and you are not going to work out.
NOTE: I’m not saying the VA you chose is bad, or that you’re awful to work with. The Employer/VA relationship is completely different than one you’d have at an office. Because you’re both miles apart (and it could be countries apart), the relationship has to be one of trust, understanding, and care. You’ll work more closely with your VA than anyone. She will be an amazing support system for you. She will know just as much about your business as you do.
That means the relationship has to be just perfect to work.
So let’s talk about those red flags that will help you know it’s time to break up before you invest too much time and effort into a VA.
She promised turn-around times - but doesn’t deliver
I think this one is a complete deal-breaker in any business. During the honeymoon, if you ask your VA to write blogs, and she tells you she will write and post one per week every Tuesday at 10am….and you see the blogs being posted once on Wednesday, then a week goes by with nothing…. RED FLAG.
An experienced VA is going to know how long things take to do (generally) and what her schedule is like so that she can accommodate your timetable properly. Failing to adhere to the delivery and turnaround times for work is a huge problem. Perhaps the VA just doesn’t have good time organizational skills. Perhaps she’s tried to take on more work than she’s able. Whatever the case, you cannot have a VA who turns in work to you “whenever.” That’s unacceptable.
She does not respond to your messages in a timely fashion
If you’re asking her a question Monday morning and she doesn’t respond until Wednesday… RED FLAG. Now, for me personally, if I’m receiving emails and phone calls outside of business hours, yes, I probably will not respond until I’m officially in the office again. Because we all have to have the boundaries of work hours and personal hours in order to maintain our happiness. (You don’t want your customers calling you at home on a Saturday night at 10pm, do you?)
But during business hours, your VA should respond within a reasonable amount of time. Even if it’s just to say - hey, I got your message but I’m on the phone. I’ll respond as soon as I’m off.
Acknowledgement is key to a great Employer/VA relationship.
She told you she could do what you asked - but she can’t
The worst offense between any two people is a lie. When you ask a quality VA if she is able to do a task, she should tell you the truth. If you were to ask me if I can design a website for you, I’m going to flat out say NO. I am not a web designer. Can I use platforms like Wix or Weebly or other drag and drop sites? Sure. But anything coding - that’s right out.
If you have key tasks that need to be done by someone who has experience, you need to make sure they have that experience. Plenty of people (not just virtual) will say they are able to do something just to make themselves look better in the interview process. But, when it comes time to shine, they can’t perform. And you don’t need someone reading through help files and “For Dummies” pages in order to solve your problems.
Of course, the best remedy even prior to having those red flags flying is to take your time before you hire. Feel free to check out our previous posts on the whole hiring process.
28+ years of business experience. 15+ years of virtual experience.