You are the owner of a business. You should not be answering phones, taking orders, sending invoices, troubleshooting for customers, etc. Take a look a just how much time you spend doing these tasks and ask yourself where your time could be better spent. Maybe you spend 20 hours per week on customer service issues. Think about what you could be doing to grow your business if you had those 20 hours in a week.
VAs are great at being customer service reps for your business. Once properly trained, we’re happy to keep your customers happy, answer emails, reply to questions, send out invoices, etc.
Social Media Monitoring/Posting
If you’re going to have Facebook, Twitter or Instagram accounts, you’re going to need to be active on them. What’s the point of having them otherwise? With over 2 billion active users on Facebook alone, having an active social media presence for your business is important. But it’s not easy to keep those accounts up.
You want to make sure you’re posting interesting things that people will share. You have to be responsive to visitor’s comments and questions. You don’t want a negative comment/question/problem to sit out there for days without a response. You want definitely need to share your products and services. And all of this can be time consuming.
A social media VA will set up a posting schedule, create and keep fresh content out there, and respond to your customers (and potential customers).
Depending on the type of business you are involved in, you might be having a lot of meetings or interviews that are recorded. (If you have a podcast, you definitely need to have transcripts available!) You absolutely must get a VA to do this transcription. An experienced one, too!
Transcripts are incredibly important for many business owners, but to do them on your own is completely unwise. Transcribing audio takes a very long time to do. On average, for one hour of audio, it can take about three hours of time to transcribe. And if you do not have the proper equipment and experience, it can take several more hours.
Hand off your transcription to someone who will turn it around quickly and accurately.
Remember, your time is valuable in growing your business. Don’t waste it doing those things that should be handed off to a virtual assistant. Free up your time to develop your products, network with others and grow your business!
If you’re ready to hire a virtual assistant, please contact us here at Your Gal Friday and we’ll talk about the best solutions for your business.